Refund Policy

Last Updated: July 1, 2026

1. Overview

At Citadel Asset Recovery, we are committed to providing transparent and fair service terms. This Refund Policy outlines the conditions under which refunds may be issued for our recovery services. Please read this policy carefully before engaging our services.

2. Contingency-Based Services

Our Standard recovery plan operates on a contingency fee basis, meaning you do not pay any upfront fees. Our success fee is only charged upon the successful recovery of your funds. If we are unable to recover your funds, you owe us nothing for the Standard plan.

3. Priority Plan

The Priority recovery plan also operates on a strict contingency basis. There are zero upfront fees or setup costs. The slightly higher success fee for this plan only applies if we successfully recover your funds.

4. No Upfront Fees

Since we operate exclusively on a "no win, no fee" basis for our Standard and Priority personal plans, there are no upfront payments to be refunded. However, you retain the right to:

• Cancel your case at any time before case work has formally commenced without any penalty.
• Withdraw from our services if we determine during the initial assessment that your case does not meet our minimum viability criteria.

5. Non-Refundable Circumstances (Enterprise/Custom Plans)

For Custom or Enterprise plans where customized retainers or specific initial fees might be contractually agreed upon in advance, refunds will not be issued in the following situations:

• Case work has already commenced (filing of disputes, contact with financial institutions, etc.).
• The client provides false, misleading, or incomplete information that impacts the case outcome.
• The client fails to cooperate with our recovery team or provide requested documentation in a timely manner.
• The recovery attempt is unsuccessful despite our best efforts. In this case, no success fee is charged.

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your full name and email address associated with your account.
• Your case reference number.
• The reason for your refund request.
• Any relevant supporting documentation.

Refund requests are reviewed within 5–7 business days. Approved refunds will be processed to the original payment method within 10 business days.

7. Disputes

If you disagree with our refund decision, you may escalate your concern by emailing our compliance team. We are committed to resolving disputes fairly and in good faith.

8. Contact Us

For refund requests or questions about this policy, please contact us at:

Citadel Asset Recovery LLC
100 Wall Street, Suite 2500
New York, NY 10005
Email: support@Citadel Asset Recovery.com